Spa Policy

Home » Spa Policy


84 To Ngoc Van  | 0904241314 | bodyandsoultrahanoi@gmail.com



ARRIVAL: Please arrive 15 minutes before your scheduled appointment to fill out paperwork.

ROBE AND SLIPPERS: are provided for your convenience.

SAFE BOX: are available to store your items.

LOST OR STOLEN ITEMS: Body & Soul Spa is not responsible for lost or stolen items. Please keep all personal items with you.

CELL PHONES: Please leave cell phones on silent or vibrate as to not to disturb your service or others.

LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full-service time if you are late. We will do what we can in the time allowed.

CONSULTATIONS: Please be aware that not all services can be provided at the time of your scheduled Consultation. It will be dependent upon the amount of time needed for the service, availability, and preparations.

GIFT CERTIFICATES: Expiration is written on the gift certificate. Gift Certificates are not redeemable for cash and are nonrefundable. Gift Certificates must be present at the time of service.

PACKAGES: All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used by the expiration.

PAYMENTS: We accept all major credit cards and cash. We do not accept personal checks or traveler’s checks.

TREATMENT ROOM POLICY: Only the client receiving a service is allowed in the treatment room at the time of service. All other guests must wait in the waiting area, there are no exceptions.


WHEN RECEIVING SERVICES: The Spa wants you to relax, and enjoy your service. It is important the Esthetician is able to focus on your service and skincare needs. WHEN RECEIVING SERVICES, we ask you leave your child/ minor with a guardian as you will not be able to properly watch and attend to your child/minor while receiving a service. This is for their safety as well as the safety of everyone in the treatment room.

PLEASE NOTE: that it is at the Spa’s discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.

That we will not be responsible for any allergic reactions, injury, illness before and after you do the service